Frequently Asked Questions
Why should I buy from True Grace Apparel?
True Grace Apparel is an apparel and accessories dealer that you can trust. We offer you quality, top selling fashion accessories at volume pricing. Trust us to send you only what you ordered, no substitutes without your approval. Trust us to deliver every order on time and packed professionally. We ship immediately and daily. Our fast shipping gets our customers their product where it needs to be.
Do you have a catalog?
True Grace Apparel offers an online apparel catalog for viewing and ordering online. Our online catalog and web site allows us to bring new products to the marketplace much faster. We update our website's New Arrivals category with new products daily. Shopping at True Grace Apparel will give your store access to quality fashion apparel and accessories, and designer product that are the most recent and best-selling trends and styles. Your customers want to come back for more, time and time again.
What is your guarantee?
We guarantee your complete 100% satisfaction. It's our goal to sell only top quality products. Should you receive items that do not meet your expectations or items that are damaged or defective, simply return them within 10 days of the invoice date for credit. Returned items must be in original condition and in original packaging. Items which have been worn may not be returned.
No credits allowed for shipping. Returned items may affect your discount.
How do I place an order?
To place an order with True Grace Apparel, add items to your shopping cart and put your order through online! If you are not comfortable ordering online, you may email your order to us at email@example.com. However, email orders will take longer to process.
Our online order system is streamlined and highly integrated, therefore the shipments go out much quicker.
How are your items shipped?
We ship most orders via USPS or UPS
Do you ship internationally?
If you would like to place an order and you live outside the USA, please email us.
How soon are most orders shipped?
Internet orders are processed within one or two business days from the day the order is received and then shipped within 2 business days after processing. Emailed orders and all orders during peak sales periods may take an additional day so please plan appropriately. Orders with higher shipping levels will be given higher priority (e.g. UPS Next Day Air orders will be given priority over UPS Ground).
How do you handle back orders?
We will ship all available back orders within 14 days of invoice. There is no shipping charge on back order shipments. Orders with less than $20 back ordered items are automatically canceled. You may reorder items on your next order. All back orders are canceled after 14 days.
Why can't I see the categories?
The categories menu requires that you have cookies enabled. Please look on our homepage for more information on enabling cookies.
If you are still receiving an error please contact us at (602) 625-0128.
Help, I can't get my order to go through!
If you are having problems getting your order to go through, please contact us at (602) 625-0128 or email us at firstname.lastname@example.org.